At Plantara, we are committed to delivering the best products and customer service. Please review our updated refund and exchange policy before making a purchase.

Exchange and Refunds

Exchanges and refunds are available only for defective products or wrong product deliveries.
Please note that colors may vary by 2-3% due to camera effects.
To ensure a smooth process, kindly make a video of the parcel as you open it. Without this video, we will not entertain any complaints.

How to Request an Exchange or Refund:
If you receive a defective or incorrect product, you must inform us within 24 hours of delivery.
Please return the product within 5 days of delivery.
If the returned product passes our quality check, your refund will be processed within 7 working days.

Cancellations
Orders can be canceled before they are shipped. Once the order is shipped, it cannot be canceled.
To cancel an order, please contact our customer service team at hello@padforher.com or +91 8383997422 as soon as possible.

Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence of the damage or defect. We will review your request and, if approved, provide a replacement at no additional cost.

Contact Us
For any queries or concerns, please contact our support team via WhatsApp at +91 8383997422